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While there may be a lot of programming magic behind all this and we may be over-simplifying things, this is the gist of how a Telegram chatbot works. If you ask the question, “Can I see the menu, please?”, the bot understands the word “menu” and returns the Menu to the user. For example, imagine chatting with a Telegram bot of a restaurant.
![free rss bot telegram free rss bot telegram](https://thesignalsbot.com/wp-content/uploads/2021/09/tableau-de-bord-1.png)
Just like a normal person, a Telegram chatbot first analyzes what the user is asking for and then tries to give a response it feels best suits the situation. This platform-agnostic feature of Telegram makes a strong case for creating a Telegram chatbot for your customers who may be using different devices. Telegram is available on Android, iOS, Windows, desktop apps and also has a web version.
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This means customers will feel more secure dealing with a Telegram Chatbot than say, a human agent. Telegram is considered to be one of the most secure messaging platforms out there, thanks to its end to end encryption. Chatbots can give replies to common queries within seconds, rather than days. If a large percentage of your target audience is active on Telegram, then it only makes sense to use the platform to provide better customer engagement using chatbots. The chatbot functions just like a human being with whom you are chatting using Telegram, with the only difference being that the responses are canned and you might get the same response for similar questions. What is a Telegram Chatbot?Īs the name suggests, a Telegram chatbot is a chatbot that lives on the Telegram platform and facilitates automated conversations between a human and a computer through the Telegram app. In fact, speed and security are Telegram’s USP. The app offers a powerful alternative to WhatsApp and Facebook Messenger and claims to be more secure than both these platforms. The app has close to 540 million users, 38% of whom are from Asia. Telegram has been growing in popularity ever since it was launched close to a decade ago.